Sales Manager
Manage all sales personnel to assure all customers are given excellent service
ESSENTIAL JOB FUNCTIONS:
- Give pricing guidance to customer service representatives and manager
- Manage the sales force to ensure good customer service
- Assist Customer Service Manager with decisions when there is a conflict between customer’s needs
- Monthly review commission reports and turn over to controller for payments
- Review all expense reports timely
- Visit customers as needed
- Travel with sales people as needed
- Other duties as assigned by General Manager or designee
EDUCATION AND/OR EXPERIENCE:
- 5 years of experience in corrugated
- College degree
LANGUAGE SKILLS:
- Must be an excellent communicator with well developed negotiating skills
MATHEMATICAL SKILLS:
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Understanding of cost accounting principles
TECHNICAL SKILLS:
- Proficient use of Microsoft Word, Excel and internet to communicate
- Working knowledge of production equipment and plant capacity
- Proficient use of management information systems for corrugated
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid driver’s license and good driving record
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of the job.
Regularly required to:
- Talk, hear, sit and stand.
- Ability to climb stairs
- Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
LEADERSHIP ATTRIBUTES:
- The individual must possess the following:
- Superior time management skills
- Superior multi tasking skills
- Excellent crisis manager who can control emotions in adverse conditions
- Excellent communication skills including active listener
- Excellent negotiating skills
PERFORMANCE MEASUREMENTS:
- Personal growth
- Business acumen
Maintenance Mechanics/Technicians - 2nd Shift
- The Maintenance Mechanics are responsible for fixing all manufacturing equipment and doing periodic maintenance functions to avoid downtime.
- They are also responsible for the supporting equipment and facilities.
ESSENTIAL JOB FUNCTIONS:
- All maintenance mechanics will be directed by the Department Foreman
- Answer all requests for assistance by machine operators or department foremen
- Maintain all maintenance department equipment in working order
- Create and/or modify safety devices as directed by department foremen to create safe operations
- Maintain own tools in good working order
- Maintain safety in own operations as well as that of other workers
- Maintain all fork lifts in good and safe condition
- Maintain the tractors and trailers in good and safe condition
- Assignments as dictated by the Department Foreman
EDUCATION AND/OR EXPERIENCE:
- No educational requirements. Must have the ability to follow direction and take an assigned task to completion.
LANGUAGE SKILLS:
- Ability to communicate effectively with supervisors and employees of the company.
MATHEMATICAL SKILLS:
- A basic capability.
- Ability to add and subtract fractions.
- Ability to convert fractions to decimal equivalents.
- Ability to convert numbers to millimeters.
TECHNICAL SKILLS:
- Must be capable of reading a ruler.
- Must be capable of entering computerized diaries and manual diary cards.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Fork Truck license
- Hoisting license for at least one member of crew
- Air Brake license for at least one member of crew
- Able to pass maintenance mechanic tests
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of the job.
REGULARLY REQUIRED TO:
- Talk, hear, sit, climb, twist, reach and stand.
- Specific vision abilities of this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Lift, pull, push and carry 25 to 50 lbs
PERFORMANCE MEASURMENTS:
- Operating standards in areas of quality, safety and productivity
SALARY
$20.27 - $25.56 an hour
Structural Designer
POSITION SUMMARY: The structural designer is responsible for designing corrugated packaging to satisfy customer requirements as well as production limitations and capabilities.
ESSENTIAL JOB FUNCTIONS:
- Design structures for corrugated packaging to meet customer’s stated and unstated needs.
- Translate customer requirements for packaging into production friendly designs.
- Formulate and communicate ideas for new accounts or products, analyzing customer needs and production feasibility.
- Accompany Sales Representatives to customers or prospects on occasion to present new designs or to troubleshoot problems.
- Support all company policies and procedures, including safety and maintaining good housekeeping.
- Comply with company policies and procedures.
- Additional duties may be assigned by management.
SUPERVISORY RESPONSIBILITIES
- None
EDUCATION AND/OR EXPERIENCE
- College education a plus
- 5 years experience in CAD
- Good communicator with customer and sales staff.
LANGUAGE SKILLS
- Ability to read, analyze and interpret requests for designs and communicate with managers, customers and the sales force.
MATHEMATICAL SKILLS
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
TECHNICAL SKILLS
Must have a working knowledge of the following:
- Proficient in Artios CAD software
- Working knowledge of Adobe Illustrator
- Equipment design and capabilities that can be translated into efficient operation.
- Cost issues in order to make daily decisions that will reduce overall costs.
- Quality standards
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of the job.
Regularly required to:
- Talk, hear, sit and stand, lift up to 35 lbs.
- Specific vision abilities by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
LEADERSHIP ATTRIBUTES
The individual must possess the following:
- Superior time management skills
- Superior multi tasking skills
- Professional appearance.
PERFORMANCE MEASUREMENTS
- Operating standards in areas of quality, cost, safety, customer satisfaction and productivity.
- Personal growth
- Creativity
Customer Account Specialist
At NEWW, we pride ourselves as being customer-focused. We are currently looking for a Customer Account Specialist to join our amazing team.
ESSENTIAL JOB FUNCTIONS
- Key point of contact for customers and internal departments
- Respond promptly to customer inquiries and communicate directly with customers and outside sales representatives either by telephone, electronically or face to face
- Develop a working relationship with clients.
- Coordinate and resolve customer complaints by directing requests and unresolved issues to the designated resource.
- Coordinate with all departments to ensure all customer requests are responded to in a timely manner. This also applies to internal requests.
- Provide customers with updates on shipments, delays, etc.
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Continually train on and understand the principles of flexographic printing, corrugated packaging and food safety.
- Process critical customer activities including order entry
- Invoice and order issue resolution
- Organize workflow to meet customer time frames
- Accurate data entry in HRMS system
- Process design requests
- Request pricing from vendors
- Receive and process customer purchase orders
- Prepare and distribute customer activity reports (ie, inventory, sales reports, updated pricing) as needed and/or requested
- Perform other similar duties as required or as requested by supervisor.
- Support all sales persons assigned
- Analyze job specifications and work with the prepress department for accurate machine routing information for quotations
- Develop and prepare quotes, forward for review and approval, send to customers.
- Maintain and update estimating data base, including updating standard and variable costs.
- Resolve questions, concerns, and issues regarding quotes with clients and/or sales representatives
- Perform other similar duties as required by responsibility or necessity or as requested by supervisor.
KEY SKILLS / ABILITIES / BEHAVIORS
- Excellent written and verbal communication skills
- Excellent computer skills including Microsoft Office
- Strong attention to detail and acute problem- solving skills
- Excellent organization and prioritization skills
- Ability to multi-task in a fast- paced environment
- Work well as a team as well as individually
EDUCATION AND/OR EXPERIENCE
- 5 Years of experience in a production/distribution customer service environment
- High school diploma, general education degree or equivalent
- Experience in printing industry and/or packaging a plus
JOB TYPE
Full-time
SCHEDULE
Monday to Friday
EDUCATION
High school or equivalent (Preferred)
EXPERIENCE
Customer Service: 1 year (Preferred)
WORK REMOTELY
No
SALARY
From $20.00 per hour
General Laborer - 1st, 2nd, and 3rd Shift
General helpers are required to be flexible in their assignments. They will be required to assist in a variety of departments and positions to fill vacancies as needed.
ESSENTIAL JOB FUNCTIONS
- Assist in feeding and stacking operations
- Assist in fork lift operations
- Assist in cleaning functions
- Painting, sweeping, shoveling, weeding, etc.
- Assignments as dictated by the Department Foreman
EDUCATION AND/OR EXPERIENCE
No educational requirements. Must have the ability to follow direction and take an assigned task to completion.
LANGUAGE SKILLS
Ability to communicate effectively with supervisors and employees of the company.
MATHEMATICAL SKILLS
A basic capability. Ability to add and subtract fractions. Ability to convert fractions to decimal equivalents. Ability to convert numbers to millimeters.
TECHNICAL SKILLS
- Must be capable of reading a ruler.
- Must be capable of entering computerized diaries and manual diary cards.
CERTIFICATES, LICENSES, REGISTRATIONS
Fork Truck license
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of the job.
REGULARLY REQUIRED TO:
- Talk, hear, sit, climb, twist, reach and stand.
- Specific vision abilities of this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Lift, pull, push and carry 25 to 50 lbs
JOB TYPE
Full-time
SCHEDULE
Monday to Friday
EDUCATION
High school or equivalent (Preferred)
EXPERIENCE
Manufacturing: 1 year (Preferred)
THIS JOB IS:
- A job for which military experienced candidates are encouraged to apply
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
WORK REMOTELY
No
SALARY
From $18.40 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
For general questions or inquiries, please contact:
Beth Svenson
Human Resources Manager
205 School Street, Suite 201
Gardner, MA 01440
bsvenson@newwpkg.com
